Good fundraising practices I learned from my cat

Missy 2

Missy is one of four cats that live here with us. We adopted her from a local shelter about 10 years ago and she’s a sweetie. She’s the oldest and the smallest of the pack and to help her keep weight on, we feed her canned cat food every afternoon about 4 pm.  She LOVES her “tuna” as we call it and eats every last bite.

Lately, I’ve been watching her and thinking that Missy might have something to teach us about fundraising.

She knows what her goal is. Missy knows what she wants and every afternoon, she waits in her usual spot for her dinner.

She’s hopeful. When anyone walks to the kitchen at any time in the afternoon, Missy goes too, just to see if she might get fed early.

She builds relationship. She gives out lots of love during the day to those who feed her.

She expresses appreciation. She purrs and gives out love to those who help her reach her goal.

This is all good, but sometimes she’s a pest.  In fact, we’ve started calling her “Pesty Cat” because she ALWAYS wants to be fed.  This is a danger for many nonprofit fundraising folks – always showing up with their hand out for money.

If that’s how you approach fundraising, your donors will likely get tired of it.  Make sure that you ask often enough for a gift, but not too often.  It’s a fine line to walk, but one your donors will appreciate if you can get it right. If you want to take it a step further, ask your donors how often and when they’d like to be asked for a gift.  It puts your donor in charge of the relationship and they’ll be much happier.  You’ll likely see your results go up and your expenses go down.  Wondering how to do that?  Survey your donors and simply ask them what they want.

Gotta go – Missy is ready for her dinner!

Make tax time easy for your donors

I’m a huge advocate of making things easy for your donors.  It’s part of relationship building and that’s what good fudnraising is all about.

Something you can do this month (January) is to send your donors a summary of their giving for last year.  Even if you sent receipts for everything they gave last year, they may or may not be organized enough to keep up with them.  A summary will save them time looking for a bunch of receipts.

I got one recently from one of the groups I support.  It came via email and is really well done.  I wanted to share part of it with you.

“Dear Sandy,

Thank you so much for all of your support in 2010.  It proved to be an amazing year for the families of The Restoration House and the organization as a whole. In 2010 we had three families transition from TRH into independence, we had two single mothers get their drivers’s license, we helped five families acquire automobiles, we helped four more mothers graduate from some form of post-secondary education, three more began new jobs, moms and kids alike donated many hours of community service to others, kids in middle and high school saw an improvement in their grades, and so much more.

It is because of people like you that these families are finding hope and doing everything they can to change their future.  We look forward to 2011 and are confident that you are right here with us.  It is wonderful to be partnering together.  This year promises to be one of exciting changes for The Restoration House as we roll out a new non-residential church-based program for single mother families, look to break ground on our new single mother family community, and much more.  Thank you again for your support.

This letter is a summary of your 2010 contributions for your income taxes.  If you have any questions, please don’t hesitate to call or email me.  Thank you so much.”

I love that there’s a summary of what the organization has accomplished during the year and a bit of what’s to come in 2011.  As a donor who really believes in this nonprofit, I’m excited to see what they do this year.  Knowing them, it will be awesome!  (Wouldn’t you like to have donors who think you’re awesome?)

Oh, here’s the ps for the letter:

“We will also be sending out hard copies of this letter,  but wanted you to be able to get a jump start on your taxes if you needed to.”

It’s all about making it easiy for your donors.  Are you sending out a giving summary letter for your donors this month?  I’d love to hear how it goes for you.

Encourage repeat gifts

“78% of individual donors said they would definitely or probably give again to a charity  that provided them with prompt,  personal gift acknowledgement followed sometime later with a meaningful update on the program they had funded.

Penelope Burk

What can you do to provide your donors with a meaningful update?