Good fundraising practices I learned from my cat

Missy 2

Missy is one of four cats that live here with us. We adopted her from a local shelter about 10 years ago and she’s a sweetie. She’s the oldest and the smallest of the pack and to help her keep weight on, we feed her canned cat food every afternoon about 4 pm.  She LOVES her “tuna” as we call it and eats every last bite.

Lately, I’ve been watching her and thinking that Missy might have something to teach us about fundraising.

She knows what her goal is. Missy knows what she wants and every afternoon, she waits in her usual spot for her dinner.

She’s hopeful. When anyone walks to the kitchen at any time in the afternoon, Missy goes too, just to see if she might get fed early.

She builds relationship. She gives out lots of love during the day to those who feed her.

She expresses appreciation. She purrs and gives out love to those who help her reach her goal.

This is all good, but sometimes she’s a pest.  In fact, we’ve started calling her “Pesty Cat” because she ALWAYS wants to be fed.  This is a danger for many nonprofit fundraising folks – always showing up with their hand out for money.

If that’s how you approach fundraising, your donors will likely get tired of it.  Make sure that you ask often enough for a gift, but not too often.  It’s a fine line to walk, but one your donors will appreciate if you can get it right. If you want to take it a step further, ask your donors how often and when they’d like to be asked for a gift.  It puts your donor in charge of the relationship and they’ll be much happier.  You’ll likely see your results go up and your expenses go down.  Wondering how to do that?  Survey your donors and simply ask them what they want.

Gotta go – Missy is ready for her dinner!

Encourage repeat gifts

“78% of individual donors said they would definitely or probably give again to a charity  that provided them with prompt,  personal gift acknowledgement followed sometime later with a meaningful update on the program they had funded.

Penelope Burk

What can you do to provide your donors with a meaningful update?

Find out what your donors are thinking

Do you know what your donors are thinking?  Or what they want from their relationship with you?

It’s easy to find out.

A simple donor survey can help you learn what’s on your donors’ minds and what they’re interested in.  Here are some tips for creating an effective survey.

  • Plan your survey.  Be clear about what it is you want to find out.  This will help you hone in on the most important questions.
  • Keep it short and simple.  Remember that donors are busy people and won’t take the time to complete a long survey.  I recommend 10 questions or less.
  • Use a variety of questions (a mixture of simple answer, multiple choice, and fill in the blank).

My favorite survey tool is Survey Monkey (www.surveymonkey.com).  It’s easy to use and offers a free version.  You create a survey then email your donors the link.

I used Survey Monkey with a client recently to find out what donors thought about their enewsletter.  The survey featured only seven questions and we were able to learn that we needed to rework the format a little bit.  The result was a more effective enewsletter that donors were more likely to read.  Cool huh?