The power of the pen

One of the most powerful ways you can thank a donor is to send a hand-written thank-you note. Almost no one does this anymore and it will really set you apart.

Jerry Panas wrote recently
“Think back to when you were a kid. Remember how excited you were to receive a handwritten note or a letter from relatives and friends. Most of us have saved special ones over the years.

There was something about the pen strokes, the crossed-out mistakes, smiley faces, and knowing that time was taken to write especially to you. It meant you were important to the writer.

Although many think we’re too busy to read (and certainly write) hand-written notes, it’s no different for us as adults. Everyone likes to feel special.”

If you’re tight on time, I suggest you write hand-written notes to your top 10 donors once a quarter. It’s a great way to let them know you appreciate them.

Donor appreciation in the small shop

When you work in a small fundraising office (or shop), you’ve got to be judicious with your time to get everything done.  I know.  I’ve been there.

I once worked in a nonprofit where one other person and I shared all the administrative and fundraising tasks, and some of the program tasks.  It wasn’t easy.  But it did teach me that I HAD to prioritize my “to do” list and focus on those things that would bring me the most bang for the buck.  What I figured out pretty quick was that spending most of my time on special events was not the best use of my time.  Making thank-you calls or taking major donors to lunch was a much better way to spend my time.

If you are the only person working on fundraising for your organization, you’ve got to work smarter, not harder.  Make sure that whatever you are doing is worth doing, and moves you toward reaching your fundraising goals.  You’ve got to move to being proactive instead of reactive.  In fact, when you don’t have a plan and you spend all your time putting out fires, there is no time to work on things you should be doing.

Once you prioritize your activities, look for ways to systematize your activities.  Using a donor-tracking software will help you streamline gift-entry processes and easily generate thank-you letters.  Anything you do more than once, you should be thinking about how you can do it more easily.

Thanking donors should alays be a priority, no matter how much time you have on your hands.  There’s no better use of your time as a fundraiser than thanking your donors.

An experiment in gratitude

My friend Kivi Miller of Nonprofit Marketing Guide recently shared the results of her annual giving experiment.  And it’s pretty bad.

She sent $20 donations to 10 national charities online and waited to see who would thank her and how they would do it.  These were national organizations and you would think they’d have their act together for thanking donors, no matter what level of gift was given.

As you can probably guess, not many responded. By Feb 18, she had heard from only 3 organizations.  Pitiful! 

Come on folks!  No matter what size organization you work for, you should ALWAYS have time to thank a donor.  If you have lots of donors to thank, then create a system to make it more efficient for you.  Not thanking donors is a good way to lose them.  And you can’t afford that.

Every donor deserves to be thanked for every gift.  Appreciation should be expressed promptly, warmly, and sincerely.  Don’t make the donor sit and wonder if you got their gift – get a thank-you letter out to them within a couple of days.

You can read Kivi’s summary of her experiment on her blog at http://www.nonprofitmarketingguide.com/blog/2010/02/18/10-donations-3-thank-yous-7-failures-to-communicate/.